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Code d'Examen: 630-006
Nom d'Examen: ISM (C.P.M. Module 2: Supply Environment)
Questions et réponses: 285 Q&As

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NO.1 .Which of the following BEST defines negotiations?
A. reaching an agreement through discussion
B. maximizing one's position over one's opponent
C. reaching an agreement through competitive bidding
D. ensuring that the terms and conditions of a contract are met
Answer: A

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NO.2 Which of the following factors are causing growth in complexity of much procurements leading to an
increased trend towards:
A. suppliers partnering
B. cross-functional teams
C. risk factor management
D. strategic supplier alliances
Answer: B

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NO.3 If a purchasing manager is represented by buying an organization in a meeting with a governmental
body. The manager could possibly embark in the following:
A. explaining the organization's new MRP system
B. promoting the business to other participants
C. negotiating for the buying organization
D. discussing the advantages and disadvantages of various types of contractual arrangements
Answer: C

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NO.4 Choose two of the following options that are usually amongst the functions of the material manager of?
(Choose two)
A. Stores and receiving
B. Quality control
C. Traffic management
D. Accounts payable
Answer: A, C

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NO.5 Which statement about setting negotiating objectives is FALSE?
A. It should be defined with sufficient specificity to permit measurements.
B. It should be established for each issue or condition to be negotiated.
C. They should establish a supplier's strengths and avoid reference to its weaknesses.
D. It should be based on databases derived from cooperative efforts of purchasing,
production, and engineering.
Answer: C

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NO.6 In a situation where the purchasing and production departments share responsibility for product
fabrication, lead time for delivery of material, work schedules, and selection of sources of supply. Which
responsibilities would be allocated to the production department? (Choose two.)
A. product fabrication
B. lead time for delivery of material
C. work schedules
D. selection of sources of supply
Answer: A, C

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NO.7 Which software type is BEST applicable when using in the analysis of a competitive bid?
A. Application
B. Interface
C. Scientific
D. Operating system
Answer: A

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NO.8 If a supplier's level of quality was unsatisfactory on past orders and the level of quality on current
orders is critical, which of the following options would be the BEST way to handle the situation?
A. Timely inspection by the buyer's company at the supplier's plant
B. Requiring the supplier to supply extra products to cover rejects
C. Require 100% inspection before the products leave the warehouse of the order by the buyer's
company's quality control department
D. Label "Quality of Material is Critical" on the purchase order
Answer: A

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NO.9 Which of the following options are key actions that senior management should take into account when
establishing a purchasing department?
A. Select a purchasing system
B. Develop list of suppliers
C. Hire qualified buyers
D. Establish a policies authorizing purchasing authority
Answer: D

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NO.10 Which of the following phrases are used to refer to the receipt of a functional acknowledgment after
sending a purchase order via EDI?
A. transmission received B. accepted purchase order
C. valid contract exists D. goods have been shipped
Answer: A

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NO.11 Which of the following terms is NOT associated with the Internet?
A. Browsers
B. Home pages
C. Web sites
D. Time sharing
Answer: D

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NO.12 Which of the following approaches focuses on cooperative rather than adversarial relationships with
suppliers?
A. single sourcing
B. cross-functional teams
C. supply base management
D. supplier partnerships
Answer: D

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NO.13 Which of the following procedures for dealing with businesses that have social or economical
disadvantages, if a purchasing manager considers: (Choose all that apply)
A. That the staff of such businesses may have had limited exposure to technical contract language
B. That exceptions may be needed to accommodate faster payment of invoices from such businesses
C. That goods or services of lower than usual quality may be accepted from such businesses
D. That such businesses may need information on the bidding process
Answer: A, C, D

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NO.14 When developing a new product with a supplier, which of the following documents protects a company
from information leaks?
A. Copyright
B. Patent
C. Supplier partnership
D. Confidentiality agreement
Answer: D

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NO.15 If a manufacturer establishes all the population needed for a round-bar machining process being 5.76
centimeters, with a standard deviation of 15. The acceptable quality limits are estimated at about 3
standard deviations. On day one, the sample means are taken by the operator, 5.80, 5.46, and 6.20
centimeters. These means indicate if the process is
A. controlled
B. reckless
C. statistically perfect
D. leaning towards the lower side of the mean
Answer: A

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NO.16 Which of the following tools are MOST important for achieving continuous improvements in an
organization's integration with its supplier?
A. Quality inspection at the plant
B. Involvement in product design
C. Suppliers input in forms design
D. Joint examination of costs structure
Answer: B

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NO.17 With regard to decision-making capability of cross-functional sourcing teams which of the following is
TRUE?
A. Better decisions than individuals.
B. Quick decisions than individuals.
C. Requiring the input of suppliers.
D. Poor substitute for individual decisions.
Answer: A

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NO.18 You work as a buyer at KillTest .com. You are curious about the disadvantaged ownership of one of the
companies that supply materials for KillTest .com. When, if ever, can you ask the supplier for this
information?
A. At any time
B. Only when the buyer is purposefully seeking a minority supplier
C. Only when authorized by the courts
D. At no time
Answer: A

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NO.19 With which of the following would purchasing management be MOST concerned in day-to-day
operational control in a manufacturing firm?
A. labor utilization variance
B. materials utilization variance
C. labor cost variance
D. materials cost variance
Answer: D

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NO.20 You work as a buyer at KillTest .com. A piece of capital equipment is designed and specified so as to
force the purchasing department into a sole supplier situation. You still want to affect the procurement
process. Which of the following support items from the sole supplier would you negotiate? (Choose all
that apply)
A. Technical documentation, including data sheets, performance specs, maintenance and operating
manuals, supplier-furnished training programs, and full supplier documentation
B. The initial provisioning of high-risk spare parts for start-up and a one-year period thereafter
C. A promise to maintain equipment on an annual basis by the manufacturer or its authorized service
agent
D. A determination of whether equipment or services are taxable or tax-exempt
Answer: A, B, C

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Code d'Examen: CPSM1
Nom d'Examen: ISM (Foundation of Supply Management)
Questions et réponses: 128 Q&As

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NO.1 Organizations less familiar with the discipline of project management usually begin by creating
task forces or committees within each role to tackle problem, known as:
A. Procurement Management
B. Functional structure
C. Procedural structure
D. Performance Management
Answer: B

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NO.2 Contract statement of work is the output of which process group?
A. Planning
B. Organizing
C. Monitoring
D. Closing
Answer: A

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NO.3 The process of coordinating the organization, planning, scheduling, controlling, monitoring
and evaluating of activities so that the objectives of a project are met is known as:
A. Project Life cycle
B. Project Executive
C. Project Management
D. Project Organization
Answer: C

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NO.4 According to Project Management Institute, which of the following is NOT the process group
of project?
Initiating
B. Organizing
C. Executing
D. Closing
Answer: B

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NO.5 A temporary endeavor undertaken to create a unique product or service is called:
A. Project
B. Build
C. Enterprise
D. Development
Answer: A

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Les meilleures ISM 630-008 examen pratique questions et réponses

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Code d'Examen: 630-008
Nom d'Examen: ISM (C.P.M. Module 4: Management)
Questions et réponses: 360 Q&As

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NO.1 You work as a purchasing manager at Certkiller .com. One of your buyers tends to
ignore outstanding purchase orders. This has resulted in numerous complaints from
the shop floor asking the buyer to determine order status. Which of the following
would be your BEST course of action in this situation?
A. Inform the buyer to set up a system for follow-up.
B. Computerize the purchasing department operations.
C. Allow shop floor personnel to make their own purchases.
D. Inform the buyer that she will be dismissed if she does not improve her performance.
Answer: B

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NO.2 You work as a purchasing manager at Certkiller .com. An employee that has been at
Certkiller .com for 20-years has become accustomed to coming to work 30-45
minutes late. Initially, this was due to child-rearing responsibilities, but now is a
simply habit. The supervisor has asked the employee several times if there was a
problem and the answer has always been "no." The problem is beginning to have a
negative impact on the morale of the rest of the department. Which of the following
would be your BEST course of action in this situation?
A. Dismiss the employee.
B. Have the employee attend counseling sessions.
C. Ask the human resources department to intervene and find a solution to the problem.
D. Set goals with the employee to improve on arrival time, and include a written report in
the employee's file.
Answer: D

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NO.3 What is the training method that facilitates the development of organization-wide
skills and requires good interpersonal skills called?
A. Functional rotation.
B. On-the-job training.
C. The "buddy" system.
D. Continuing education.
Answer: A

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NO.4 Under which of the following circumstances is negative feedback appropriate?
A. Soon after the occurrence of the faulty behavior.
B. In the presence of other managerial personnel.
C. In the presence of other team members.
D. It is never appropriate.
Answer: A

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NO.5 Which of the following is LEAST important when evaluating buyer performance?
A. Quality of work.
B. Quantity of work.
C. Personal appearance.
D. Communication skills.
Answer: C

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NO.6 Certkiller .com has more than 10,000 employees located on two regional branches
and on several smaller branches. Annual purchases of goods and services for
Certkiller .com exceed $150 million. In which of the following ways would
Certkiller .com LEAST likely benefit from a highly centralized purchasing function?
A. Improvements due to decreased duplication of effort.
B. Adherence to organization-wide standards and objectives.
C. Savings from standardization and improved economies of scale.
D. Satisfaction of product and source preferences for internal customers.
Answer: D

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NO.7 Which of the following can BEST enhance a measurement and control system for
evaluating buyer performance?
A. Including the buyer in the design of the system.
B. Including human resources in the design of the system.
C. Making a composite measurement of efficiency and effectiveness.
D. Being sufficiently broad in scope to allow the measurement of all contingencies.
Answer: A

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NO.8 Which of the following is generally NOT strategic in nature?
A. New advertising schedule implementation.
B. New dividend policy direction.
C. New product development.
D. New sources of financing.
Answer: A

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NO.9 You work as a purchasing manager at Certkiller .com. You are instructed to reduce
Certkiller .cm's MRO supplier base from 50 to 1. Which of the following would be
your BEST course of action in this situation?
A. Buying at the lowest total cost, consistent with quality and service.
B. Achieving a high degree of cooperation with internal customers.
C. Developing reliable alternatives of supply.
D. Optimizing inventory turnover.
Answer: A

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NO.10 In which of the following defines a situation where objectives are more general at
the top of an organization and become more specific as one moves down the
organization?
A. Hierarchy of objectives.
B. Management By Objectives (MBO).
C. Decision support system.
D. Goal setting.
Answer: A

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NO.11 Which of the following is NOT an advantage of promoting from within the
purchasing organization?
A. Keeping morale high.
B. Reducing training costs.
C. Stimulating individual performance.
D. Bringing experience in complementary areas.
Answer: D

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NO.12 You work as a purchasing manager at Certkiller .com. A female employee has been
working for Certkiller .com for about 12 years and has 3 years to go until her
scheduled retirement. Recently, she was laid off from her position, and her duties
were absorbed by younger workers in the department. Under which of the following
is she MOST likely to have a claim against the company?
A. Equal Employment Opportunity Act.
B. National Labor Relations Act.
C. Age Discrimination Act.
D. Executive Order 11246.
Answer: C

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NO.13 Which of the following is NOT an appropriate measure of performance for a
purchasing department?
A. Average time to place requisitions.
B. Total dollars contributed to profits.
C. Total dollars purchased per supplier.
D. Total product cost reduction compared to budget.
Answer: C

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NO.14 Which of the following would NOT be included in a typical audit of the purchasing
department in a manufacturing operation?
A. Inspection.
B. Organization policy.
C. Purchasing operations.
D. Inventory management.
Answer: A

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NO.15 Which of the following methods should a purchasing manager use when evaluating
individual employee performance?
A. Performance standards set by the U.S. Department of Labor.
B. The requirements of the job, including position descriptions.
C. Management By Objectives, whether or not the employee helped set the objectives.
D. Uniform company-wide standards of performance developed by the human resources
department.
Answer: B

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NO.16 Which of the following is NOT a good indicator of purchasing department
performance?
A. Quality rejection rates for major items.
B. Number of purchase orders issued.
C. Percentage of on-time deliveries.
D. Number of stockout situations.
Answer: B

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NO.17 Which of the following statements regarding the orientation of a buyer trainee are
FALSE?
A. The trainee should be informed of personal growth opportunities.
B. Orientation and training should be conducted separately during the trainee's initial
months on the job.
C. The trainee should be informed that his/her performance will be evaluated during
orientation and later on.
D. The trainee should be advised of purchasing's major staff and line activities.
Answer: B

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NO.18 Which of the following theories suggests that managers can attain the greatest level
of employee motivation by determining the most desirable outcomes?
A. Theory X.
B. Theory Z.
C. Expectancy theory.
D. Scientific management.
E. Motivation-Hygiene theory.
Answer: C

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NO.19 Which of the following does profit planning begin?
A. Business plans.
B. Long-range strategic plans.
C. Short-range strategic plans.
D. Strategic and operational plans.
Answer: D

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NO.20 Which of the following documents is MOST important in transportation?
A. Bill of materials.
B. Bill of lading.
C. Bill of sale.
D. Manifest.
Answer: B

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Code d'Examen: 630-007
Nom d'Examen: ISM (C.P.M. Module 3: Value Enhancement Strategies)
Questions et réponses: 285 Q&As

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NO.1 Which of the following are the two basic categories of costs associated with
inventories from a management point of view?
A. Supplies and services costs.
B. Storage and incremental costs.
C. Carrying costs and acquisition costs.
D. Obsolescence and deterioration costs.
Answer. C

ISM   630-007 examen   certification 630-007

NO.2 Which of the following represents the BEST strategy for minimizing price risk in a
falling market?
A. Hedging.
B. Forward buying.
C. Hand-to-mouth buying.
D. Buying to requirements.
Answer. C

ISM   630-007 examen   certification 630-007

NO.3 You work as a purchaser at KillTest. You are negotiating a contract for which
production and delivery will be stretched out over a 24-month period. You want to
get the best price. Which of the following should you include in the contract?
A. A provision to accept all material produced under the contract.
B. A provision to cover changes in rates for material and labor.
C. A provision to eliminate penalties for late deliveries.
D. A provision to cover unforeseen production delays.
Answer. B

ISM   630-007 examen   certification 630-007

NO.4 Which of the following is the FIRST step in standardization?
A. Collecting data.
B. Simplifying standards.
C. Establishing objectives.
D. Publicizing the program.
Answer. A

ISM   630-007 examen   certification 630-007

NO.5 Which of the following should a purchaser utilize when there is a need to minimize
financial risk in a sensitive market?
A. Cash flow management.
B. Long-term relationships.
C. Market demand analysis.
D. Hedging using futures contracts.
Answer. D

ISM   630-007 examen   certification 630-007

NO.6 Which of the following is the MOST commonly sought-after piece of inventory
information?
A. The date the inventory is taken.
B. The current price of the items.
C. Inventory I.D. numbers.
D. Quantities.
Answer. D

ISM   630-007 examen   certification 630-007

NO.7 Which of the following is NOT an appropriate consideration when seeking to
mitigate seasonal capacity issues?
A. Safety stock levels.
B. Transportation costs.
C. Forecasting accuracy.
D. Seasonal sales forecasts.
Answer. B

ISM   630-007 examen   certification 630-007

NO.8 Which of the following represents the MOST common reason for a public or
nonprofit corporation to use lease/purchase agreements to obtain equipment?
A. To gain tax advantages.
B. To avoid capital expenditures.
C. To reduce maintenance needs.
D. To gain depreciation advantages.
Answer. B

ISM   630-007 examen   certification 630-007

NO.9 Which of the following criteria would a project or process targeted for improvement
generally NOT meet?
A. It is in the process of change.
B. It is relevant to a key product or service issue.
C. It is within the control or influence of the team.
D. It is likely to contribute to organizational goals.
Answer. A

ISM   630-007 examen   certification 630-007

NO.10 When would a purchasing manager generally use a third-party lease as a financing
instrument?
A. When purchasing equipment from the manufacturer with someone else's money.
B. When acquiring equipment from one party and maintenance from another.
C. When arranging an assignment agreement with a bank.
D. When transferring the asset to the internal customer.
Answer. A

ISM   630-007 examen   certification 630-007

NO.11 When is the timing of purchases MOST important?
A. When a market has price and supply stability.
B. When a market has price and supply instability.
C. When a market has unstable supply with predictable prices.
D. When a market has reasonably stable supply with substantial fluctuation in prices.
Answer. C

ISM   630-007 examen   certification 630-007

NO.12 Which of the following BEST describes the difference between evaluation of a
product and value analysis?
A. Value analysis is more concerned with "make-or-buy" issues.
B. Evaluation of a product is more concerned with cost issues.
C. Value analysis focuses more on economy and efficiency.
D. Value analysis is more concerned with product liability.
Answer. C

ISM   630-007 examen   certification 630-007

NO.13 Which of the following favors making the part in a "make-or-buy" decision?
A. When design secrecy is required.
B. When volume requirements are small.
C. When production facilities are limited.
D. When there is a desire to maintain a multiple-source policy.
Answer. A

ISM   630-007 examen   certification 630-007

NO.14 What is generally the PRIMARY motivation for outsourcing in the health care
sector?
A. To reduce technological risk.
B. To shift patient liability.
C. To reduce labor costs.
D. To implement JIT.
Answer. C

ISM   630-007 examen   certification 630-007

NO.15 KillTest has been experiencing numerous stockouts on a production item.
Which of the following is LEAST likely to cause this problem?
A. Faulty sales forecasts.
B. Incorrect order points.
C. Increased supplier prices.
D. Problems with incoming shipments.
Answer. C

ISM   630-007 examen   certification 630-007

NO.16 Which of the following statements is FALSE?
A. An operational lease has a non-cancelable term varying from hours to years.
B. An operational lease is a total financial commitment by the lessor.
C. In operational leases, payments are fixed payments per period.
D. Operational leases stress service.
Answer. B

ISM   630-007 examen   certification 630-007

NO.17 Which of the following can be used to spot abnormalities in a process, as well as
compare actual measurements to customer or engineering specifications, and show
if a distribution is centered at an expected place?
A. Pareto charts.
B. Area graphs.
C. Histograms.
D. Pie graphs.
Answer. C

ISM   630-007 examen   certification 630-007

NO.18 Which of the following do NOT provide economic forecasts?
A. ISM Report On Business(r).
B. Bureau of Labor Statistics.
C. Department of Commerce.
D. Thomas Register.
Answer. D

ISM   630-007 examen   certification 630-007

NO.19 Which of the following should generally make a "make-or-buy" decision?
A. Engineering Management.
B. Purchasing Management.
C. Production Management.
D. General Management.
Answer. D

ISM   630-007 examen   certification 630-007

NO.20 Which of the following represents the MAIN reason why a fully documented
permanent summary record of a "make-or-buy" analysis should be maintained?
A. To respond to charges of favoritism by unsuccessful bidders.
B. To serve as a useful source of information in future situations.
C. To support cost-of-goods-sold (CGS) figures for tax purposes.
D. To justify the participation of all departments that were involved in the analysis.
Answer. C

ISM   630-007 examen   certification 630-007

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Code d'Examen: 630-008

Nom d'Examen: ISM (C.P.M. Module 4: Management)

Questions et réponses: 360 Q&As

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NO.1 Which of the following theories suggests that managers can attain the greatest level
of employee motivation by determining the most desirable outcomes?
A. Theory X.
B. Theory Z.
C. Expectancy theory.
D. Scientific management.
E. Motivation-Hygiene theory.
Answer: C

ISM   630-008   630-008

NO.2 In which of the following defines a situation where objectives are more general at
the top of an organization and become more specific as one moves down the
organization?
A. Hierarchy of objectives.
B. Management By Objectives (MBO).
C. Decision support system.
D. Goal setting.
Answer: A

ISM   630-008   certification 630-008   certification 630-008   630-008

NO.3 Which of the following is LEAST important when evaluating buyer performance?
A. Quality of work.
B. Quantity of work.
C. Personal appearance.
D. Communication skills.
Answer: C

ISM examen   630-008   certification 630-008

NO.4 Which of the following statements regarding the orientation of a buyer trainee are
FALSE?
A. The trainee should be informed of personal growth opportunities.
B. Orientation and training should be conducted separately during the trainee's initial
months on the job.
C. The trainee should be informed that his/her performance will be evaluated during
orientation and later on.
D. The trainee should be advised of purchasing's major staff and line activities.
Answer: B

ISM   630-008   630-008 examen   certification 630-008

NO.5 You work as a purchasing manager at Certkiller .com. One of your buyers tends to
ignore outstanding purchase orders. This has resulted in numerous complaints from
the shop floor asking the buyer to determine order status. Which of the following
would be your BEST course of action in this situation?
A. Inform the buyer to set up a system for follow-up.
B. Computerize the purchasing department operations.
C. Allow shop floor personnel to make their own purchases.
D. Inform the buyer that she will be dismissed if she does not improve her performance.
Answer: B

certification ISM   630-008   630-008 examen   630-008

NO.6 Which of the following documents is MOST important in transportation?
A. Bill of materials.
B. Bill of lading.
C. Bill of sale.
D. Manifest.
Answer: B

ISM examen   630-008   630-008   630-008   630-008   630-008 examen

NO.7 You work as a purchasing manager at Certkiller .com. An employee that has been at
Certkiller .com for 20-years has become accustomed to coming to work 30-45
minutes late. Initially, this was due to child-rearing responsibilities, but now is a
simply habit. The supervisor has asked the employee several times if there was a
problem and the answer has always been "no." The problem is beginning to have a
negative impact on the morale of the rest of the department. Which of the following
would be your BEST course of action in this situation?
A. Dismiss the employee.
B. Have the employee attend counseling sessions.
C. Ask the human resources department to intervene and find a solution to the problem.
D. Set goals with the employee to improve on arrival time, and include a written report in
the employee's file.
Answer: D

ISM examen   certification 630-008   certification 630-008   630-008   630-008 examen

NO.8 Under which of the following circumstances is negative feedback appropriate?
A. Soon after the occurrence of the faulty behavior.
B. In the presence of other managerial personnel.
C. In the presence of other team members.
D. It is never appropriate.
Answer: A

ISM   630-008 examen   630-008   630-008

NO.9 What is the training method that facilitates the development of organization-wide
skills and requires good interpersonal skills called?
A. Functional rotation.
B. On-the-job training.
C. The "buddy" system.
D. Continuing education.
Answer: A

ISM   630-008   630-008 examen   630-008 examen   630-008   630-008 examen

NO.10 Certkiller .com has more than 10,000 employees located on two regional branches
and on several smaller branches. Annual purchases of goods and services for
Certkiller .com exceed $150 million. In which of the following ways would
Certkiller .com LEAST likely benefit from a highly centralized purchasing function?
A. Improvements due to decreased duplication of effort.
B. Adherence to organization-wide standards and objectives.
C. Savings from standardization and improved economies of scale.
D. Satisfaction of product and source preferences for internal customers.
Answer: D

ISM   630-008   certification 630-008   630-008 examen   certification 630-008

NO.11 Which of the following is generally NOT strategic in nature?
A. New advertising schedule implementation.
B. New dividend policy direction.
C. New product development.
D. New sources of financing.
Answer: A

certification ISM   630-008   certification 630-008   630-008   630-008 examen

NO.12 Which of the following can BEST enhance a measurement and control system for
evaluating buyer performance?
A. Including the buyer in the design of the system.
B. Including human resources in the design of the system.
C. Making a composite measurement of efficiency and effectiveness.
D. Being sufficiently broad in scope to allow the measurement of all contingencies.
Answer: A

ISM examen   630-008   630-008 examen

NO.13 Which of the following is NOT an advantage of promoting from within the
purchasing organization?
A. Keeping morale high.
B. Reducing training costs.
C. Stimulating individual performance.
D. Bringing experience in complementary areas.
Answer: D

certification ISM   630-008   630-008 examen

NO.14 You work as a purchasing manager at Certkiller .com. You are instructed to reduce
Certkiller .cm's MRO supplier base from 50 to 1. Which of the following would be
your BEST course of action in this situation?
A. Buying at the lowest total cost, consistent with quality and service.
B. Achieving a high degree of cooperation with internal customers.
C. Developing reliable alternatives of supply.
D. Optimizing inventory turnover.
Answer: A

ISM examen   630-008   630-008 examen

NO.15 Which of the following is NOT a good indicator of purchasing department
performance?
A. Quality rejection rates for major items.
B. Number of purchase orders issued.
C. Percentage of on-time deliveries.
D. Number of stockout situations.
Answer: B

ISM examen   certification 630-008   certification 630-008   630-008   certification 630-008

NO.16 Which of the following methods should a purchasing manager use when evaluating
individual employee performance?
A. Performance standards set by the U.S. Department of Labor.
B. The requirements of the job, including position descriptions.
C. Management By Objectives, whether or not the employee helped set the objectives.
D. Uniform company-wide standards of performance developed by the human resources
department.
Answer: B

certification ISM   630-008 examen   630-008   630-008

NO.17 Which of the following does profit planning begin?
A. Business plans.
B. Long-range strategic plans.
C. Short-range strategic plans.
D. Strategic and operational plans.
Answer: D

ISM examen   630-008   certification 630-008   630-008 examen   certification 630-008   certification 630-008

NO.18 Which of the following is NOT an appropriate measure of performance for a
purchasing department?
A. Average time to place requisitions.
B. Total dollars contributed to profits.
C. Total dollars purchased per supplier.
D. Total product cost reduction compared to budget.
Answer: C

ISM   630-008   630-008

NO.19 Which of the following would NOT be included in a typical audit of the purchasing
department in a manufacturing operation?
A. Inspection.
B. Organization policy.
C. Purchasing operations.
D. Inventory management.
Answer: A

certification ISM   630-008   certification 630-008   certification 630-008

NO.20 You work as a purchasing manager at Certkiller .com. A female employee has been
working for Certkiller .com for about 12 years and has 3 years to go until her
scheduled retirement. Recently, she was laid off from her position, and her duties
were absorbed by younger workers in the department. Under which of the following
is she MOST likely to have a claim against the company?
A. Equal Employment Opportunity Act.
B. National Labor Relations Act.
C. Age Discrimination Act.
D. Executive Order 11246.
Answer: C

ISM   certification 630-008   630-008 examen

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